COMMONLY USED EXPRESSIONS FOR BUSINESS WRITING

posted 17 Feb 2013, 15:01 by Lara Whybrow   [ updated 17 Feb 2013, 15:01 ]

*note: this material  also gets taught in my Business Writing  Course  series.

Source: HSW Lurzen, writing_prhases ELR, mkd

Beginnings and Endings Style

Opening

 

Close

 

You don’t know their name

 

Dear Sir/Dear Madam

Dear Sir or Madam

Dear Sales Manager

(job title)

 

Yours Faithfully

(very formal!)

Sincerely (Yours)

Yours truly

You know their name

Dear Mr Smith

Dear Dr Smith

Dear Ms Smith

Dear Mrs Smith (married)

 

Sincerely (Yours)

 

You know someone well

Dear John

Hi John

John

 

(Best/Kind) Regards

Best Wishes

Take Care

 

 

 

 Introduction

• With reference to your e-mail of 12 January…

• Further to our discussion last week…

• Thank you for…

• How are you?

 

Offering help

• If you require more information, we would be happy to…

• Would you like me to…/ Shall I….

• Do you want me to…

• We would be delighted to…

• If you don’t mind…

 

 

 

 

Reason for writing

• We are writing to…

• I’m just writing to…

• Just a short e-mail to request / confirm / inform you that / ask if / clarify…

 

Saying sorry

• We must apologize for (not)… / We deeply regret…

• I do apologize for…(any inconvenience caused)

• I’m really sorry for/about…

 

 

 

 

 

 

Good News

• We are delighted to confirm that…

• You will be pleased to hear that…

• We are pleased to inform you that…

• I’m happy to…

 

Attaching files

• We are attaching… / We attach…

• Please find attached / enclosed…

• I’m attaching…/I’ve attached…

 

 

 

Declining an offer / bad news

• We regret to inform you that…

• I’m afraid that / Unfortunately,…

• I’m sorry, but…

• It is not possible for me / us to…

• Unfortunately, we are unable to…

 

Ending

• Do not hesitate to contact us again at (079) 221 4576 if you require further assistance.

• If you have any further questions, please contact me by e-mail.

• Let me know if you need any more help.

 

 

 

Requesting

• You are requested to…

• We would appreciate it if you could…

• I’d be grateful if you could…

 

Confirming

• Monday at 10h00 would suit me perfectly.

• Tuesday is fine by me.

• Please reply without delay.

 

 

Source: HSW Lurzen, writing_prhases ELR, mkd

 

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